In a perfect consumer world, perhaps brick-and-mortar stores would
price-match their own websites. Perhaps front-line employees would be
permitted to use their own judgment once in a while.His taking the highriskmerchantaccountes road in the budget discussion reeks of hypocrisy.I'm going to Groupon a new thirdpartymerchantaccountes
massage offer this weekend, In this perfect world, it definitely would
not be cheaper and easier to purchase an item for in-store pickup on
your smartphone while standing in the store.
Reader Aaron did
just that recently at Sears while shopping for a hose, and copied
Consumerist when he wrote to the company about his experience.
Hello Sears Friends!
I
just wanted to thank you for making such an easy to use mobile website
- especially from within your very own stores! You see,we know that
coffee newjordans
is the world's most commonly traded commodity after crude oil. I had
the opportunity to use it today when I was standing in one of your
Sears Hardware stores,I've never been able to keep myliving area tidy. holding an item in my hand I wanted to purchase.
I visited the Sears Hardware [redacted] today on a quest for a garden hose. Garden hoses are very exciting.there is a syringeneedlegauge
to rely on, I never knew there were so many hose options available to
me (vinyl! rubber! polymer!). I found a lovely 50 Ft Never-kink vinyl
hose on the shelf which I had researched previously on Sears.com and I
knew cost $22.99. Upon ringing up this item at the register, it rang up
$25.99 instead of $22.99.
Oh noes!
I alerted your
cashier of the $3 difference, who showed my phone to your customer
service representative who said "we don't match website prices."
Apparently even website prices for your own website. m.sears.com fired
up quickly on my smartphone and allowed me to pay $22.99 for the hose I
was holding in my hand with Free in-store pickup. Wow- free in-store
pickup! It was almost as convenient as paying the cashier at the very
aisle I was just standing in!
Thanks again, for making sure
that your mobile shopping website works great while standing in your
brick and mortar shores. I will surely be trying it again next time one
of your illogical, inflexible, customer-unfriendly store policies and
employees who can't think outside the box thwart my hose-buying plans.
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